Ilunion Costa SAL Lanzarote

On arrival we were welcomed by the wonderful lady on reception called (Rosie/rosa) she was so welcoming and friendly and explained everything we needed to know ! She treated us like friends and it was so lovely to have a friendly welcome to start our holiday, Apartment was massive we had a 1 bedroom and my son had a bed in the living area he’s a tall teenager but the bed was more than big enough for him very comfortable too ! The beds in the bedroom were very big and comfortable and the apartment was stocked with everything that you could need to enjoy your self catering stay! The housekeeping was brilliant although they do come at random times 3.30/4.30 once we asked them to come on a morning though they did which was perfect. Bar onsite was very expensive and so was the restaurant the hotel wanted €16 pp for breakfast! Wow walk down to the Commercial centre and breakfast is €5 . I was hearing from many returning customers that since the chain has took over things like the bar and restaurants have changed and not for the better which is a shame , also the supermarket on site could be so much better for the self catering clients it’s a big place but half the shelves are empty! Loved the fresh baguettes and croissants on a morning tho! Could do with a revamp and stocking up of everything so you don’t have to carry things up from the centre . The hotel is on a steep hill and there is lots of steps so if there is mobility issues I would look into the accessibility if we decided to go back we would ask to stay down by the bottom pool as it’s nearer the commercial centre and beach . If your an early riser you cannot lay out on the sunbeds until 9.30 as they don’t open the pool area you can’t get in the pool till 10.30 till the lifeguard arrives , they say no reservations on the sunbeds but people do this and put towels down at 9.30 and don’t come back till after lunch ! Towels are not removed as stated ! The day time entertainment could do with looking at as I know there was a mini club but activities for teenagers and adults to do in the day would have been great! Overall this hotel was clean friendly staff were helpful we would possibly consider returning as we did enjoy our stay.

Absolutely fabulous hotel. Pauline and Francesca were very friendly and helpful when we arrived. The hotel itself is immaculately clean and tidy. We booked a one bedroom apartment but were upgraded to a two bed villa which has been amazing. Self catering only so I can’t comment on the food.

Great apartments with everything you could need for a 2-week holiday.Pool was fantastic with loads of sunbeds and parasols. Very clean and spacious. Cleaners came nearly every day and were super efficient and friendly. Reception staff were also very friendly and helpful. Ate at the pool bar a few times and found the food to be of a good standard and good value for money. Staff here were also very friendly and courteous. Overall I would definitely recommend the Costa Sal as it has everything you need to have a fantastic holiday and they should pride themselves on their wonderful staff. We will definitely be returning on our next trip to Lanzarote.

The staff was very friendly and when I needed a doctor to come out they sorted it all out for me. We got upgraded to a villa on arrival and had our own terrace with lounge chairs which got the sun 24/7 so we stayed there most of the time to sunbathe, very relaxing and private. It was walking distance to a few cafes, bars and shops but to get to the main ***** we needed to get a taxi which only cost £5 so it wasn't bad at all. Would definitely visit again.

As usual a fantastic stay in Costa Sal. We had a buffet breakfast every morning and there is something there to suit everyone. A big thank you to Patricia at reception who is so welcoming and helpful and all the staff there. Looking forward to seeing all again next year. Kieran, Michelle and Aoibhín

We have just came back from a lovely stay at Costa Sal. As a family of five, this place was a great choice for us. As we often struggle to find somewhere, where we can get one room as whole family. We have had a very spacious bungalow, which was located close to the swimming pool. Two bedrooms, kitchen, which was kitted with everything, so it felt very homely. And with a young family, I found that great, as there was no pressure on us having to eat out every day/night, I was able to sometimes make lunch/dinner at the bungalow and been able to chill out. We liked that the pool didn’t open till 10:30 as there was no pressure from kids wanting to go to the pool straight after breakfast, that gave us time to get sunscreen on or go and visit the beach, which was 10min walk from our bungalow. We also did couple of days out and taken the local bus, there is a bus stop right outside the main entrance of the hotel, which i thought was great too. Staff at the hotel were great, from arrival to check out, nothing was a problem. We are already looking to come back next year. Thank you for making our first visit to Lanzarote full of great memories. Lenka and Family 🩷

The apartment was spacious clean and had everything needed for a self-catering holiday. Staff friendly and nothing ever to much trouble on our last day due to later flights staff provided towels a shower room to freshen up before returning journey which i thought was a nice touch. The swimming pool was spotlessly cleaned along with the surrounding area and would thoroughly recommend it as a place to stay when visiting lanzarote

I have just returned from a seven-night stay at the ILUNION Costa Sal Lanzarote, paying a neat sum of €742.97 in return for a one-bedroom apartment with a garden view and a half-board package. It was my third time as a resident in the past nine months, and as such, I must admit to having high hopes for a repeat of the satisfaction of my previous stays. I found it regrettable when I was informed at the check-in desk that it was no longer possible for those with a half-board package to have a lunch (à la carte menu) as opposed to a dinner (buffet-style). However, I recognized that this was a business decision made at a high level in the Ilunion group or the Once Foundation that was well beyond the pay grade of a hotel receptionist. I was allocated #407, my first impression of which was that the wooden flooring in the living room was entirely damaged by the friction generated by the moving of heavy furniture that can lead to scratches and wear down the protective sealant. This could have been avoided if those responsible for furnishing the room had lifted furniture when moving it from one place to another, ensuring that the floor went undamaged. Strangely enough, I saw similar damage to the wooden flooring by the flap at the bottom of the back and front doors. I did not mention it to reception, as it was little more than superficial damage that I could learn to live with. Little did I know that this was an ominous sign of the conflict that was to come. The conflict centred on a policy change that prevented clients from taking food from the breakfast buffet area in their rooms. The problem with this was that I had a long medical history of gastrointestinal disease. I am on a considerable amount of medication for this problem, and I am awaiting an operation for the same in the next year. In the interim, I have received medical advice to consume small meals throughout the day. As such, I may have cooked meats in the buffet area and taken a croissant to eat an hour or so later in the privacy of my room. There was no problem with me doing so in my previous two stays at the hotel, and the ‘breakfast staff’ were well aware of it as I washed the plates and returned them after the fact. Greg, one of the more senior persons working the breakfast shift in the hotel restaurant, approached me as I had wrapped three mini-croissants in a napkin. He informed me that this was against hotel policy and would leave me off this time but would need to ‘go further’ if he saw me doing so on a second occasion. I was pretty startled and attempted to explain my situation to him. He raised his hand to his chest and stated something he did not wish to hear. The interaction led me to approach the reception area and explain my concerns about the policy change. The two receptionists on duty proceeded to explain that the policy was put in place to prevent food poisoning, which led me to point out that this was all over a matter of three mini-croissants, which could only cause